Refund Policy
REFUND POLICY
New, unused products in the original packaging : Any product purchased directly through Deji electric scooters can be returned within 14 days of receiving the product for a refund to the original method of payment. The customer will be responsible for return shipping costs and a 10% restocking fee.
Lightly used out of the box and/or ridden products Any product purchased directly through Deji electric scooters can be returned within 14 days of receiving the product for a refund to the original method of payment. The customer will be responsible for return shipping costs and a 20 % restocking fee.
Products that show abnormal wear & tear or physical damages : Returns will not be accepted.
No return accepted without prior merchandise return authorization (RMA). Please follow these steps to return products within 14 days of purchase:
- Send us a return request by email with copy of invoice at info@dejielectricscooters.com.
- Receive a pre-paid UPS shipping label to email address on file.
- Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage. For original packaging, this must include the styrofoam inserts.
- Once we receive and inspect the product, we will process the refund within two business days.
Once an RMA is issued, the customer has 28 days to ship the product back to the prepaid label address. Should the product not be received within 28 days then the RMA validity is voided, returns will no longer be accepted and any labels created will be canceled.
Items Returned while in Transit: If you wish to cancel the purchase before it is delivered please contact us to let us know. If the product has been shipped, we will process the refund (minus the return shipping costs and 10% restocking fee) once we have the shipment re-routed and received back to our warehouse. In some situations, the product may end up being delivered after the cancellation request. If that is the case, it is the buyer's responsibility to return the product back to our warehouse for restocking within the acceptation period of 14/28 days
Items lost, stolen or damaged in Transit: see shipping policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days after receiving the product. Please remember it can take some time for your bank or credit card company to process and post the refund too.
